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Port-A-Cool®
FAQ
Q. IS THERE ANY ASSEMBLY REQUIRED?
A: No. Port-A-Cool® units are ready to use right
out of the box.
Q. HOW DO I PREPARE MY PORT-A-COOL® UNIT FOR STORAGE?
A: Simply drain the unit, dry out the pads and
place the unit, preferably covered, in a dry place for the winter season. For
more details, please click on "Port-A-Cool® unit Maintenance" below.
Q. I JUST HOOKED UP MY PORT-A-COOL® UNIT FOR THE
FIRST TIME AND THERE'S AN UNPLEASANT ODOR! WHAT'S WRONG?
A: The pads, located in the back of your
Port-A-Cool® unit, have never been wet. The resin in the pads will emit an odor
the first time you wet them that lasts approximately one to three weeks. Keep
the unit in an open area until the odor goes away or put a capful of laundry
softner directly in the tank in the bottom of your unit.
Q. MY PORT-A-COOL® UNIT ISN'T PUTTING OUT ANY COOL
AIR.
A: First, check the back of your unit to see if
the pads are damp.Adjust the waterflow. For the evaporation process to occur,
the pads must be damp before you turn on the fan. Second, make sure there is
water in the tank. It should be allowed to fill before you turn the pump on.
Thirdly, make sure the water source and electricity source are connected and
working. If you use an extension cord, make sure there are no frays or shorts
and that it is a 12 gauge or better cord. Fourth, if none of these options fix
the problem, call our Tech Support Hotline at 1-888-COOL-AID for additional
assistance.
Q. WHAT IS THE BEST ENVIRONMENT FOR THE PORT-A-COOL®
UNIT TO PRODUCE THE MOST COOL AIR?
A: For optimum performance, the temperature
should be 85 degrees F or higher and the relative humidity should be below 75%.
However, Port-A-Cool® units
will reduce the temperature in almost any environment, making it more pleasant.
Q. WHAT IS THE DIFFERENCE BETWEEN EVAPORATIVE
COOLING AND MISTING SYSTEMS?
A: Misting units spray a shower of water into the
air that will collect on a person, getting the person wet. The Port-A-Cool®
unit uses the evaporative process to produce
cooler air.
Q. HOW DO I OIL THE FAN MOTOR?
A. The Dayton Motor Installation and Maintenance
Infomation manual states, "Sleeve bearing motors require periodic reoiling.
Re-oil continuous duty units once a year, intermittent duty units every two
years, and occasional duty units every five years with 30 to 35 drops of SAE no.
20 non-detergent or electiric motor oil."
Q. WHAT SHOULD I DO IF MY UNIT SMELLS?
A. A new unit will go through a break-in period
and may emit some odor. Approximately after two weeks of operation, the odor
should disappear. If the unit is not a new unit, algae or bacteria growth in the
unit from improper maintenance will cause odors. Please refer to your Owner's
Manual for proper cleaning and maintenance.
Q. WHERE CAN I BUY REPLACEMENT PARTS?
A. Unit replacement parts may be purchased from
any Port-A-Cool product distributor or directly from Port-A-Cool Parts/Technical
Support department.
Q. HOW OFTEN DO PADS HAVE TO BE REPLACED?
A: Depending on the quality of maintenance and
frequency of use, pads typically last up to five years. However, should you have
any questions about the life of the pads for your unit, please call our tech
support department for more detailed information about replacing your pads.
Q. WHAT IS THE AMOUNT OF MOISTURE PRODUCED BY A
UNIT?
A. Approximately 2% to 5% increase in humidity is
produced depending on the temperature and humidity of the environment. This
amount of increase in humidity is not noticeable in a ventilated area where the
air produced by the unit is exhausted.
Q. HOW LONG WILL THE WATER SUPPLY LAST IN THE SUMP
TANK?
A. With no direct water source available, the
unit will evaporate the water in a filled sump tank within two hours of
operation. The evaporation rate will vary depending on temperature and humidity.
A water source for refilling the sump tank is recommended by the manufacturer.
Every unit has an internal float valve for regulating water flow into the sump.
Q. SHOULD I USE ICE IN THE SUMP TANK FOR BETTER
COOLING?
A. Some of the vapor from the ice water may be
picked up and distributed by the fan, but this does not increase evaporation and
therefore will not produce significant cooling.
Q. WHERE ARE THE MODEL AND SERIAL NUMBERS FOUND ON
THE UNIT?
A. On the outside of the housing of every unit is
a metal plate with a white label with printed barcodes and other information.
Unit model numbers begin with the letters "PAC." Serial numbers are all-digit
numbers. Please always provide the unit's serial number and model number when
contacting Parts/Technical Support.
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